Connecting WhatsApp channel to LiveChat with CloudAPI – OAPPS for LiveChat

You can use two options to connect your WhatsApp account to your LiveChat:

Configuring WA connection via WhatsApp Cloud API

Make sure you have an active Meta Business account
Register as Meta Developer at developers.facebook.com
Enable 2FA for your Facebook account that you use to authenticate in Meta.
Create a Meta app:
1. Go to developers.facebook.com > My Apps> Create App. Select the "Business" type.
2. Enter your app name, e.g. "WhatsApp for LiveChat"
3. Link your app to your existing Meta Business Manager account
Configure the Meta app (Meta guide)
1. Click WhatsApp Setup to add this product to your app
2. You will be redirected to the Quick Start page.
3. Click Start Using API. You will be redirected to the Getting Started Page.
Copy Temporary Access token. It can be used for testing, but later should be replaced with a permanent token.
Copy test Phone Number ID. You can use a production number if it's already registered in your Meta account.

Install OAPPS for the Whatsapp app from LiveChat Marketplace
Open app settings
Click "Add Account"
Paste Phone Number ID
Paste Temporary Access Token (or Permanent token)
Copy Callback URL
Copy Verify Token
Enter your e-mail for notifications. We send notifications to this account if anything happens to this integration.
Name this WhatsApp connection
Click Connect Account

Open the WhatsApp configuration page [App -> WhatsApp ->Configuration]
Click Edit
Paste Callback URL from Step 2
Paste Verify Token from Step 2
Click Verify And Save
Click Manage
Click Subscribe to "messages" webhook field and click Done
Now you can test receiving WhatsApp messages. Sending messages back to WhatsApp may not work before you switch the app to Live Mode

Add your own phone number instead of the test number. Use Whatsapp manager to connect a new number. Any number, that may receive SMS code or Direct Call with an activation code can be added. If you already have WA connected to this number, please use Migration Guide.
1. You can select your new number it in the Meta app Getting started page to receive PhoneNumber ID.
2. Paste it to your LiveChat app configuration
Generate permanent access token (Meta Guide)
1. Open Business Manager
2. Navigate to Users->System user
3. Click Add to create a system user
4. Assign Manage your WA app asset
5. Click Generate Token. Save it and paste it to the LiveChat OAPPS app configuration
Set up a payment method in Meta Business Manager in case you expect to have more than 1000 conversations. Learn More about pricing here
Set a profile for your WhatsApp number. WhatsApp Manager -> Phone Numbers -> Settings ->Profile. There you can set information, visible to customers
- Profile photo
- Business Category
- Description
- Submit a request for Official Verification mark
- Contact information