You can set up a greeting message in your WA Business app!
Follow the instructions for either Android or iPhone.
Android
How to for Android https://faq.whatsapp.com/en/android/26000100/?category=5245246
You can automatically send greeting messages to customers when they first message you, or after 14 days of inactivity in their chat with you.
To set greeting messages:
- Tap More options > Settings > Business settings > Greeting message.
- Turn on Send greeting message.
- Edit the message by tapping on it.
- Under Recipients, tap and choose between:
- Everyone to send the greeting message to anyone who messages you after business hours.
- Everyone not in address book to send the greeting message to numbers that aren't in your address book.
- Everyone except... to send the greeting message to all numbers except a select few.
- Only send to... to send the greeting message to select recipients.
- Tap SAVE.
iPhone
How to for iPhone https://faq.whatsapp.com/en/iphone/184629834718838/?category=5245246
You can automatically send greeting messages to customers when they first message you or after 14 days of inactivity in their chat[s] with you.
To set greeting messages:
- Go to Settings > Business Settings > Greeting Message.
- Turn on Send greeting message.
- Under Message, tap the message to edit it and then tap Save.
-
Under Recipients, tap and choose among:
- Everyone to send the greeting message to everyone who messages you.
- Exclude my contacts to send the greeting message to senders who aren't in your address book.
- Everyone except... to send the greeting message to all senders except those you select.
- Only send to... to send the greeting message to select contacts.
Note: Greeting messages are only sent when your phone has an active Internet connection.
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